ALEX SHORT

We are committed to providing fast and safe delivery services to customers. Your order will be processed and shipped within 24 hours (except holidays and Tet). The estimated delivery time is 2-5 working days, depending on the area you live in. We cooperate with reputable shipping partners to ensure that orders are delivered on time and in the best condition.

Shipping fees will be calculated based on product weight, size and delivery address. For orders valued at VND 500,000 or more, we provide free delivery within the city. If there are any problems or changes related to delivery, we will proactively notify customers for timely support.

We look forward to receiving your trust and support!

1. Conditions for return

Customers need to check the condition of the goods and can exchange/return the goods immediately at the time of delivery/receipt in the following cases:

• The goods are not of the correct type or model in the order placed or as on the website at the time of ordering.
• Insufficient quantity, not complete set as in the order.
• The external condition is affected such as torn packaging, peeling, breakage...

 Customers are responsible for presenting relevant documents proving the above deficiencies to complete the return/exchange of goods. 

2. Regulations on notification time and sending returned products

• Return notification time: within 48 hours of receiving the product in case the product is missing accessories, gifts or broken.
• Product return delivery time: within 14 days of receiving the product.
• Product return location: Customers can bring the product directly to our office/store or send it by post.

In case Customers have comments/complaints related to product quality, Customers please contact our customer care hotline.